Safe Start School

1,2& 4 Henry Square Chambers, Ashton-under-Lyne, OL67ST                                 Urn 147859     DFE 357/6007

Complaints

SCOPE AND PURPOSE
 
At Safe start, we are committed to providing high-quality services for all our school community, taking account of users’ views and using the findings to promote and develop capacity for sustainable improvement.
 
A complainant may be a learner, prospective learner, parent, employer, or any other interested party that indicates dissatisfaction with the current level of service.  
 
Safe Start education aims to provide as many opportunities to keep you informed and involved in your child’s progress as they possibly can.
 
Regular reports, open days and visits all helping the process.
 
Our governing body is also available to discuss any concerns or queries that may arise.
 
At Safe Start we are happy to hold discussions with parents/carers if there are concerns or differences of opinion.
 
Investigating complaints does take time and the answers aren’t always readily available, but you will at least be able to decide whether the action taken (or not taken) was reasonable and whether any further steps would solve the problem.
 
 
MAKING A COMPLAINT
 
Formal complaints can be made in the following ways:
 
  • By telephone – 03300431546
  • By Email – head@safestartuk.org / info@safestartuk.org
  • In writing – by completing the Complaints Form, which is available from the Safe start Internet and the school.
  • For further guidance our complaints policy provides more information on how we handle complaints.